Thank you for choosing MySkinn Studio for your skincare needs. We are committed to providing you with high-quality products and excellent service. This delivery policy outlines the details of our shipping and delivery procedures to ensure a smooth and satisfactory shopping experience. Shipping Locations: We currently offer delivery services within Canada. Unfortunately, we do not provide international shipping at this time. Delivery Timeframes: Our team strives to process and ship orders as quickly as possible. The estimated delivery timeframes are as follows: Standard Shipping: 3 to 7 business days. Express Shipping: 1 to 3 business days. Please note that delivery times may vary depending on the shipping destination, external factors such as weather conditions, and busy holiday periods. We will always do our best to keep you informed of any delays that may occur. Shipping Costs: Shipping costs will be calculated based on the delivery method chosen during the checkout process and the total order value. We may offer free shipping for orders that meet or exceed a specified minimum purchase amount. The applicable shipping charges will be displayed at the checkout before you finalize your order. Order Processing Time: Once your order is placed and payment is successfully processed, our team will begin processing your order. Orders are typically processed within 1 to 2 business days, excluding weekends and holidays. Tracking and Notifications: To keep you informed about the status of your order, we will provide a tracking number once your package is shipped. You will receive an email notification with the tracking details, allowing you to track your order's progress until it reaches your doorstep. Packaging and Handling: We take great care in packaging your skincare products to ensure they arrive in pristine condition. Our packaging materials are eco-friendly and designed to protect the products during transit. Returns and Exchanges: We strive to deliver products that meet your expectations. If you encounter any issues with your order, please refer to our Returns and Exchanges Policy for detailed instructions on how to return or exchange products. Undeliverable Addresses: It is essential to provide accurate shipping information during checkout. In the event of an incorrect or incomplete address that prevents successful delivery, we will attempt to contact you to rectify the situation. Additional shipping charges may apply for re-delivery attempts. Customer Support: For any questions, concerns, or assistance with your order, our dedicated customer support team is here to help. You can reach us through firstname.lastname@example.org , (647-216-6359), or by using the contact form on our website. Note: This Delivery Policy is subject to change without prior notice. Please check our website for the most up-to-date information. By placing an order with MySkinn Studio, you agree to abide by the terms and conditions outlined in this Delivery Policy. Thank you for choosing MySkinn Studio. We appreciate your trust in our products and services.
Returns & Exchanges Policy
We at MySkinn Studio are committed to providing you with high-quality skincare products and ensuring your satisfaction. We understand that sometimes circumstances may arise where you need to return or exchange a product. This Return & Exchange Policy outlines the guidelines and procedures for returning or exchanging products purchased from our website. Eligibility for Returns and Exchanges: Products eligible for return or exchange must have been purchased directly from our official website or store. Only unopened and unused products in their original packaging are eligible for return or exchange. Products that are damaged or defective upon receipt may be eligible for return or exchange, subject to inspection. Initiating a Return or Exchange: To initiate a return or exchange, please contact our customer support team at email@example.com or 647-216-6359. Provide your order number, the name of the product(s) you wish to return or exchange, and the reason for the return or exchange. Our customer support team will guide you through the return or exchange process and provide a Return Authorization (RA) number if applicable. Timeframe for Returns and Exchanges: You have 7 days from the date of delivery to initiate a return or exchange. Returns and exchanges requested beyond the specified timeframe may not be accepted. Return Shipping: Customers are responsible for the return shipping costs, except in cases of damaged or defective products. We recommend using a trackable shipping method to ensure the safe return of the products. The returned products must be adequately packaged to prevent damage during transit. Inspection and Refund/Exchange Process: Once we receive the returned product(s), our team will inspect the items to ensure they meet the eligibility criteria mentioned in Section 1. If the return is approved, a refund will be issued to the original payment method within [number of days] days from the date of our receipt of the returned products. If you opted for an exchange, the replacement product will be shipped once the return is approved. Exclusions: We do not accept returns or exchanges on products that have been opened, used, or tampered with, except in the case of damage or defects. Gift cards and promotional items are non-returnable and non-exchangeable. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately. We may request photographic evidence of the damage or defect for our records. Damaged or defective products will be replaced free of charge, and return shipping costs will be covered by us. Customer Support: For any inquiries or assistance related to returns or exchanges, please reach out to our customer support team via firstname.lastname@example.org or 647-216-6359, or through the contact form on our website. MySkinn Studio reserves the right to amend this Return & Exchange Policy at any time without prior notice. Please refer to our website for the most up-to-date version of the policy. Thank you for choosing MySkinn Studio. We value your trust and satisfaction with our products and services.