Return & Exchange Policy
We at MySkinn Studio are committed to providing you with high-quality skincare products and ensuring your satisfaction. We understand that sometimes circumstances may arise where you need to return or exchange a product. This Return & Exchange Policy outlines the guidelines and procedures for returning or exchanging products purchased from our website.
- Eligibility for Returns and Exchanges:
- Products eligible for return or exchange must have been purchased directly from our official website or store.
- Only unopened and unused products in their original packaging are eligible for return or exchange.
- Products that are damaged or defective upon receipt may be eligible for return or exchange, subject to inspection.
- Initiating a Return or Exchange:
- To initiate a return or exchange, please contact our customer support team at firstname.lastname@example.org or 647-216-6359. Provide your order number, the name of the product(s) you wish to return or exchange, and the reason for the return or exchange.
- Our customer support team will guide you through the return or exchange process and provide a Return Authorization (RA) number if applicable.
- Timeframe for Returns and Exchanges:
- You have 7 days from the date of delivery to initiate a return or exchange.
- Returns and exchanges requested beyond the specified timeframe may not be accepted.
- Return Shipping:
- Customers are responsible for the return shipping costs, except in cases of damaged or defective products.
- We recommend using a trackable shipping method to ensure the safe return of the products.
- The returned products must be adequately packaged to prevent damage during transit.
- Inspection and Refund/Exchange Process:
- Once we receive the returned product(s), our team will inspect the items to ensure they meet the eligibility criteria mentioned in Section 1.
- If the return is approved, a refund will be issued to the original payment method within [number of days] days from the date of our receipt of the returned products.
- If you opted for an exchange, the replacement product will be shipped once the return is approved.
- We do not accept returns or exchanges on products that have been opened, used, or tampered with, except in the case of damage or defects.
- Gift cards and promotional items are non-returnable and non-exchangeable.
- Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately. We may request photographic evidence of the damage or defect for our records.
- Damaged or defective products will be replaced free of charge, and return shipping costs will be covered by us.
- Customer Support:
- For any inquiries or assistance related to returns or exchanges, please reach out to our customer support team via email@example.com or 647-216-6359, or through the contact form on our website.
- MySkinn Studio reserves the right to amend this Return & Exchange Policy at any time without prior notice. Please refer to our website for the most up-to-date version of the policy.
Thank you for choosing MySkinn Studio. We value your trust and satisfaction with our products and services.